Privacy Policy

This Privacy Policy describes how Crown Watches collects, uses, and discloses your personal information when you visit, use our services, or make a purchase on crownwatches.co.uk or otherwise communicate with us about the Crown Watches Site. For the purposes of this Privacy Policy, "you" refers to a user of our Services, whether you are a customer, a website visitor, or another person whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy periodically, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other action required by applicable law.

How we collect and use your personal information

To provide the Services, we collect personal information about you from various sources, as detailed below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set forth below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligation, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

Personal information we collect

The types of personal information we obtain about you depend on how you interact with our Site and Services. "Personal information" means information that identifies you, relates to you, describes you, or can be associated with you.

Information we collect directly from you

Information you send to us directly may include:

• Contact details including your name, address, phone number, and email address.

• Order information including billing and shipping addresses, payment confirmation, email, and phone number.

• Account details including username, password, security questions, and related security information.

• Customer service data including information you provide when communicating with us, e.g., through our Services.

Certain features of the Services may require specific personal information. Failure to provide it may limit your ability to access certain features.

Information about your usage

We may automatically collect certain information about your interaction with the Services through cookies, pixels, and similar technologies. This may include device details, browser data, network information, IP address, and other usage-related data.

Information from third parties

We may also obtain information from third-party partners, including:

• Service providers supporting our Site and Services.

• Payment processors (for processing payments, billing, order fulfilment, etc.).

• Marketing and analytics partners.

Any information we obtain from third parties is treated in accordance with this Privacy Policy.

How we use your personal information

We use your personal information to:

• Provide products and services, including order processing, payments, delivery, returns, exchanges, account management, and other functionalities.

• Marketing and advertising, including sending promotional communications, customising ads, and improving service offerings.

• Security and fraud prevention, to protect against fraud, unauthorised access, and other threats.

• Communication and service improvement, including customer support and optimising your experience.

Legal bases under the GDPR (if applicable) include performance of contract, legitimate interests, compliance with legal obligations, and, where required, your consent.

Cookies

We use cookies to operate and improve our Site and Services. These help remember your preferences, analyse usage, and support advertising. For details about cookies, please see our Cookie Policy.

You can manage cookies via your browser settings. Blocking cookies may affect functionality and user experience.

How we disclose personal information

We may share your personal information with:

• Service providers (e.g., payment processors, IT support, fulfilment partners).

• Business and marketing partners.

• Affiliates within our corporate group.

• In connection with business transactions or legal compliance.

• With your consent, where applicable.

We do not use or disclose sensitive personal information without your explicit consent.

Third-party websites and links

Our Site may include links to external websites not controlled by Crown Watches. We are not responsible for the privacy or security of those sites. We encourage you to review their policies before providing any personal information.

Children's data

Our Services are not intended for children under 16. If you believe a child has provided us with personal information, please contact us to request its deletion.

Security and retention of your information

We employ security measures but cannot guarantee absolute security. Information transmission may not be fully secure. Please avoid sending sensitive data through unsecure channels.

We retain personal information as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your rights

Depending on your location, you may have rights to:

• Access, correct, delete, or obtain a copy of your personal data.

• Object to or restrict processing, withdraw consent, or opt out of marketing.

• Lodge a complaint with a data protection authority.

To exercise your rights, contact us at the details below. We may need to verify your identity before processing your request.

International users

Your personal information may be processed in countries outside your residence, including by our staff and third-party providers. Where applicable, we use recognised legal mechanisms for international data transfers, such as the UK’s and EU’s Standard Contractual Clauses.

Contact

If you have any questions or wish to exercise your privacy rights, please contact us at:
📧 contact@crownwatches.co.uk

For the purposes of applicable data protection laws, unless stated otherwise, Crown Watches is the controller of your personal information.