Payment, Shipping, and Refund Policy
Payment, Shipping, and Refund Policy
Track My Order
When your package is shipped, you will receive a shipping confirmation email with the tracking number and carrier for your order. You can also track your order by logging into your account and checking the "My Orders" tab to view the status and tracking number of your current orders.
If your order contains multiple products, delivery may be made in separate packages, delivered on different dates within a period of 1 to 12 days.
Modify or Cancel My Order
Once your order has been confirmed, it is no longer possible to modify or cancel it. However, if the products you ordered do not meet your expectations, you can return them.
Right of Withdrawal
You have 14 days from receipt of your order to return any defective product. The product(s) must be returned complete in their original packaging, with instructions and a copy of the invoice.
Items returned incomplete, damaged, or soiled by the customer will not be refunded.
When Can a Product Be Returned?
Returns are only accepted if the watch has a malfunction, machine damage, scratches, or any other defect with the watch or its packaging.
Promotional Items
Promotional items are subject to the same return and refund conditions as regular items.
Refund for Returns
Refunds for your return will be processed within 14 days from the date of receipt of your return.
Secure Online Payment
All information related to your card (card number, cardholder name, expiration date, etc.) is entered securely through Shopify. Under no circumstances will your information be transmitted unencrypted over the Internet or disclosed outside of Shopify.
Upon reaching our payment system, your connection is secure and all exchanges are encrypted.
100% Secure Payment
We place great importance on the security of your online purchases. All transactions on our site are 100% secure and confidential.
Accepted Payment Methods
You can pay for your purchases by credit card. Crown Watches online store accepts the following credit cards: Visa, Mastercard, American Express, Carte Bancaire, Apple Pay, Google Pay, Shop Pay.
Payment is processed directly by Shopify. Your confidential information is stored and protected by Shopify, and you will need to re-enter it for each new purchase unless you choose to save it securely. You can also delete your stored information at any time.
Contact Crown Watches Customer Service
Our customer service team is here to assist you with any questions or concerns.
You can contact us by email at:
📧 contact@crownwatches.co.uk
We strive to provide fast and personalized service to ensure your complete satisfaction.